Cancellation Policy

This Cancellation Policy explains how order cancellations are handled at Descanso Actual.

1. Cancelling Before Shipment

You may request cancellation before your order has shipped by contacting us at info@descansoactual.com. Please include your order number and cancellation request.

We will make reasonable efforts to cancel the order if it has not yet entered fulfillment, packaging, freight booking, production, procurement, customization, or shipment.

2. Orders Already Processed or Shipped

Once an order has been processed, packed, handed to a carrier, assigned to freight shipment, or shipped, cancellation may no longer be possible.

If cancellation is not possible, you may request a return under our Return and Refund Policy after delivery.

3. Delayed Orders

If we cannot ship your order within the estimated timeframe, we may contact you with updated information.

Where required by applicable law, you may choose to accept the delay or cancel the unshipped order for a refund.

4. Fraud, Payment, Address, or Availability Issues

We may cancel an order if payment cannot be verified, fraud risk is detected, the delivery address is incomplete or unsupported, the product is unavailable, the order contains a pricing or listing error, the carrier cannot deliver to the address, or legal or regulatory restrictions prevent fulfillment.

If we cancel an order, we will issue a refund for amounts paid, unless otherwise permitted by law.